Also, the replacement process was a breeze - the staff was equal parts understanding & helpful and I was given regular updates as things progressed. However, much to their credit, kawaiies did work with me and I did receive a replacement. The initial wait time was fine for an item coming from overseas but it was lost in transit the first time, due entirely to the incompetence of the USPS.
#TOTEMO KAWAII REVIEW FULL#
Full Review: Purchased the standing furry ferret plush (brown version) and finally received it today. Great customer service in case of returns. Also, expect to put in a little TLC work when they arrive and be sure to check for embroidered plastic bits and give them a wash before giving to children. As for plushes though, they're not peddling trash but keep an eye out for sales/coupons cause the quality doesn't warrant the price.
TLDR: I've only ordered a plush ferret so I can't speak to the quality of their other merch. Not bad but a little pricey for the quality I cannot stress enough how much I love these plushies. The price tag is not cheap at all, but you get what you pay for and it will be of good quality. However, I like the safety that I get with this company that I will get my item and it will be of good quality, and if there is an issue the customer service will help you resolve it. There are cheaper websites around, there will always be something cheaper for everything. I have obviously ordered again, and will likely do so again if I am looking for a new plushie. She then contacted customer service and said that they were very helpful. She placed an order on back Friday in November, but she had a little delay due to back Friday and Christmas. I recommend this company to a friend of mine. After my first order back in October of last year. Would I recommend and order again? Simply yes. It is true to size, but if you want to size up for an oversized look, I would recommend you to do so. Again very well made and is still very soft after several washes. Hoddie: I have one hoddie from them as well. Perfect amount of stuffing in them, and there is also a zipper so you can open up and take stuffing in or out if you want to. Quality: Plushie: I have a total of three plushies from them that I own. The parrel arrived in my country within two weeks, and I got my plushie a week after that. They resolved the issue quickly, and my order was sent again in a couple of days. They were quick to answer after that, only taking a couple of hours each time.
I emailed Kawaiies on a Friday, and they got back to me on a Tuesday. This error was the carrier's fault and not the company's. The parcel arrived at customs within three weeks as last time, but this time it was sent back due to an "unknown addressee" even though I used the same shipping information as my last order. 2nd: The second time I placed an order was at the end of May this year.
They all came in different packing as it says on the website that they will. It took a total of three weeks for the items to arrive. Shipping: 1st: The first time I placed an order with this company was back in October 2021. Ordering a product is pretty easy as well, no issues with placing an order or anything like that. It annoys me that you cannot "open a link in the tab" while looking at products and that there is no wish list, but I can go through that. I have had contact with customer service, they were quick to respond and extremely helpful. Shipping can take some time, it takes around a total of 2 weeks to arrive in my country (in Europe) after it was shipped then 1 week in transit in the county. TLDR: I have a total of four items from them.